Here at Proav.co.uk we are happy to offer our customers a straightforward returns policy on any items which you are not completely satisfied with. Provided the item is a standard product (where no options have been specified) you may return or exchange the goods.
As part of our policy, items must be returned as new within eight working days of delivery and with all the original packaging intact and product tags attached. Please notify us of your intention to return in writing at firstname.lastname@example.org within eight working days of receiving your delivery.
The cost of successfully returned products will be credited to the original purchaser's credit or debit card and will exclude any delivery costs.
Contact Us Direct
To return goods you can contact us by email at
email@example.com or give us a call on +44 (0)1442 292929. You will be issued with a returns reference number. It will be your responsibility for any delivery costs incurred by returning the product.
Damaged/ Faulty Goods
In the unfortunate event that you receive your order in a faulty or damaged condition, please contact us the next working day either by email at firstname.lastname@example.org or phone us on +44 (0)1442 292929. This will allow us to make the necessary arrangements for sending you a replacement.
Please note: it is important that you keep all the original packaging and carefully repackage the item before returning it to us.