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FAQ's

  1. Where's my order?
    Feel free to email us at info@proav.co.uk. Note: Your order will be dispatched when every item is available. We will email you to let you know when it has left our warehouse and will provide you with a tracking number.
  2. Do you deliver outside mainland UK?
    Yes - Please just add the product to your shipping cart then enter the destination for the product, this will then provide you with the shipping cost. If you have a requirement that you would like to speak to a sales representative about then please feel to call us on +44 (0)1442 292929 to discuss this in detail.
  3. How much do you charge for delivery?
    Standard Delivery charge to mainland UK is £4.50 and to Northern Ireland £25.00 excluding VAT.
  4. Is it safe to enter my card details when ordering at Proav.co.uk?
     Yes. Our payment gateway provider is REALEX. All sensitive data is encrypted so that nobody can read it.
  5. I have ordered more than one item, when should I expect delivery?
    Your order will be dispatched when every item is available unless otherwise requested - this may incur additional delivery costs. The dispatch time will be that of the item with the longest availability. We will email you to let you know when it has left our warehouse.
  6. When will you debit my account?
    For All purchases, the full amount is debited at time of order.
  7. I want to place an order for a gift. Does the value appear on the packing slip?
    Pricing will only be shown on the invoice which will be sent to the email address from where the order was received.
  8. Can I get an invoice for my order?
    Yes. A full VAT invoice will be sent to you via email.
  9. How do I cancel my order?
    Email info@proav.co.uk within 24 hours writing CANCEL in the subject line immediately or call on +44 (0)1442 292929 for orders not yet despatched. Please refer to our Terms & Conditions for our cancellation, returns and refunds policy for orders already received.
  10. What if I'm not in when you deliver?
    You will receive a card from the courier company giving details of where the goods are held. They will aim to dispatch your goods again on the following working day. Alternatively you may arrange to collect. Requests for re-direction to an alternative address incur an additional charge of £11.00 including VAT. If you do have any problems, then please call us on +44 (0) 1442 292929.

Customer Services

Returns Policy

Here at Proav.co.uk we are happy to offer our customers a straightforward returns policy on any items which you are not completely satisfied with. Provided the item is a standard product (where no options have been specified) you may return or exchange the goods.

As part of our policy, items must be returned as new within eight working days of delivery and with all the original packaging intact and product tags attached. Please notify us of your intention to return in writing at returns@proav.co.uk within eight working days of receiving your delivery.

The cost of successfully returned products will be credited to the original purchaser's credit or debit card and will exclude any delivery costs.

Contact Us Direct

To return goods you can contact us by email at returns@proav.co.uk or give us a call on +44 (0)1442 292929. You will be issued with a returns reference number. It will be your responsibility for any delivery costs incurred by returning the product.

Damaged/ Faulty Goods

In the unfortunate event that you receive your order in a faulty or damaged condition, please contact us the next working day either by email at returns@proav.co.uk or phone us on +44 (0)1442 292929. This will allow us to make the necessary arrangements for sending you a replacement.

Please note: it is important that you keep all the original packaging and carefully repackage the item before returning it to us.