On the basis of receiving a genuine product from a genuine dealer the defined warranty periods apply. Sennheiser will accept warranty returns in the first or second year of purchase, irrespective of country of purchase. This includes purchases from Amazon & Amazon Market Place. The only exception to this is for any purchase made via eBay and other on-line auction sites.
In order to accept a Warranty claim Sennheiser require a receipt to prove that the item is within the 2 year warranty period and that it is a genuine product from a genuine dealer.
If no receipt is available Sennheiser are able to accept a delivery note, printed orders from online dealers or other documentation that details the purchase date and product details.
Unfortunately Sennheiser are unable to accept most bank and credit card statements as they do not provide this level of detail.
Pro & Install
|G3 & freePort & XS||2|
|Evolution Wired Microphones||10*|
|MKH/MKE Wired Microphones||2|
|Conference & Tour Guide||2|
|HMEC 400 Series||10|
|HME 95 & HMEC 250||3|
|Neumann Studio Monitors||2|
|SH Series Headsets||2|
|SC Series Headsets||2|
|CC Series Headsets||2|
|PC (PC Chat/PC Gaming)||2|
Third Party Brands
We are unable to offer a worldwide warranty on Rane
- It is the customers' responsibility to arrange for repairs to be delivered to Sennheiser UK
- Consumer Account dealers may at our discretion send repairs for return using our freepost account
- Sennheiser UK will cover the cost to return the goods
Warranty Policy Documentation
- 2 Year Warranty - www.sennheiser.co.uk/2yearwarranty
- 5 Year Warranty - www.sennheiser.co.uk/5yearwarranty
- 10 Year Warranty - www.sennheiser.co.uk/10yearwarranty
*The original Sennheiser product you purchased is under warranty for 24 months (or 60 months, in the case of purchase of Momentum headphones in the time period between 09/01/2013 and 12/31/2013). The manufacturer’s guarantee is only valid for products that belong to the Sennheiser product range at the time of purchase. The term of the warranty begins on the date an unused product, new from the factory, was purchased by the first end customer. Please keep your receipt as proof of purchase. Without this proof, which will be verified by your Sennheiser service partner, you will generally need to pay for repairs performed. The sales receipt must include the date of purchase and product designation.
If you have a problem with a Sennheiser prduct and you would like to book a professional repair. Please visit Sennheiser Repair and fill in your detail to request an RMA.