PrimeSupport: all the help you need
PrimeSupportPro goes beyond your standard warranty, with privileged access to our helpdesk for advice on your Sony Professional product. Need even more peace of mind? Upgrade any time to the extra benefits of PrimeSupportElite, PrimeSupportBespoke or PrimeSupportOn-Demand.
We'll keep you up and running
Registering for PrimeSupportPro gives you easy access to expert help for any technical questions about your Sony Professional Product, by phone or by email.
Depending on your product, Helpdesk support is free for the first two or even three years after purchase – and extending your cover after this initial period is no problem.
That’s just the start. There’s a complete family of four PrimeSupport package options, giving you all the help you need to stay up and running.
|Helpdesk access with multilingual support||9:00-18:00 CET||Extended hours, access to product specialists||Dedicated helpdesk with extended hours, guaranteed 60 minute engineer call-back||✓|
|Repair||Average 14 days turnaround time||Guaranteed fast-track repair||Guaranteed fast-track repair||On-site engineer repair available|
|3rd party product coverage||✗||✗||✓||✗|
|Other||✗|| Package can include loan units, advanced swap, initial setup.
Offer varies for each product. See below for more information.
|Let our specialist team design a support solution that suits you. Contact us for more information.||Package can include onsite engineer, health checks, training. Offer varies for each product. See below for more information.|
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It’s easy to upgrade from PrimeSupportPro to PrimeSupportElite at any time and extend your cover with valuable extra benefits like our priority repair service. Customise your cover in line with your business and operational needs with PrimeSupportBespoke. Or pay for as much help as you need – when you need it – with PrimeSupportOn-Demand.
Get assistance for setting up and using your Sony Professional product through our email and telephone helpdesk. If there is a technical problem with your product that requires fixing, we’ll take care of it with our 14-day repair service* – and we’ll pay shipping costs. Activate now
Is your current PrimeSupport cover finishing soon? Renew now
Experience all the benefits of PrimeSupportPro, plus extended helpdesk access to our product specialists beyond normal business hours. In the event of a technical issue we’ll keep you up and running with our guaranteed fast-track repair service that includes all shipping costs. And depending on your product, we may also offer you a loan replacement unit and/or other additional services while your product is being repaired. Upgrade now
Let us design a support solution that’s perfectly tailored to your business and operational needs. In addition, you’ll enjoy enhanced helpdesk support with dedicated 60-minute engineer call-back, plus our guaranteed fast-track repair service with no-cost shipping. Upgrade now
Get as much support as you need, when you need it. A la carte options include initial product set-up, on-site engineering support, product health-checks and training. Upgrade now
*14-day repair service is indicative only: actual turnaround time not guaranteed.