International hardware limited warranty
To obtain warranty service please submit a support ticket - http://support.atomos.com/hc/en-us/requests/new
Please be ready to produce your purchase receipt and ready to ship to your local Atomos repair center.
The warranty on this product is not applicable outside of the country of purchase.
ATOMOS warrants that:
| Monitor-recorders with an MSRP greater than or equal to US $500 | Main product, not including TFT/LCD, or any external accessories, will be free from defects in materials and workmanship for a period of 1 year from the date of purchase, the user may upgrade to a 3 year warranty upon registering their product within 1 year from the date of purchase at www.atomos.com |
| Monitor-recorders with an MSRP less than US $500 | The main product, not including TFT/LCD or external accessories, will be free from defects in materials and workmanship for a period of 1 year from the date of purchase. |
| Accessories included or purchased separately | Accessories either included with the monitor-recorder or purchased separately will be free from defects in materials and workmanship for a period of 1 year from the date of purchase. |
| Other products | All other Atomos products will be free from defects in materials and workmanship for a period of 1 year from the date of purchase. |
This warranty is exclusively for the benefit of the original purchaser and is not assignable or transferable.
If during the warranty period the product is shown to be defective ATOMOS may at its option:
- replace the goods or supply equivalent ones,
- repair the goods,
- pay the cost of replacing the goods or of acquiring equivalent ones and
- paying the cost of having the goods repaired;
The customer must notify ATOMOS of any defect in the goods in writing prior to the expiry of the warranty periods set out above. The customer will be solely responsible for returning the goods to ATOMOS or its authorized distributor. Upon acceptance of a warranty claim by ATOMOS, where ATOMOS repairs or replaces the goods, it will be responsible for reasonable shipping costs incurred in sending the goods to the Customer, provided that customer is located in a country in which ATOMOS has an authorized distributor or repair centre or agent.
Warranty Exclusions
This warranty applies only to defects in workmanship and does not cover defects caused by:
- Neglect;
- Improper or negligent acts or omissions;
- Repairs or attempted repairs;
- Tampering with or modification of the goods;
- Connection to incompatible equipment or power sources;
- Exposure to water or weather;
- Exposure to magnetic fields or corrosive liquids or substances;
- Physical damage
Except as stated in this warranty, Atomos, it’s vendors, agents, resellers and distributors disclaim in their entirety all other warranties, express or implied, including without limitation all warranties of merchantability or fitness for a particular purpose. The remedies outlined in this warranty are the exclusive remedy a customer from defective goods, which are subject to the warranty.