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DHL On Demand Delivery
All of our domestic and international shipments are covered by DHL’s On Demand Delivery service. This allows you to manage your delivery yourself. You can schedule a delivery, arrange delivery to a nearby DHL service point, nominate a safe place or request your shipment be put on hold until you are available. Never miss a delivery again.

As soon as a delivery leaves our warehouse you will receive a text message or email with your ODD options.

 DHL Delivery

FREE UK Delivery On Orders Over £250
We offer FREE delivery on all orders over £250 to UK mainland. Mon-Fri only.

Standard Delivery
Normal delivery charge for UK mainland Mon-Fri is  £6.00 plus VAT. Mon-Fri only. Standard delivery orders are sent by DHL.

Express Next Working Day
UK mainland orders placed before 3pm will be dispatched the same day for next day delivery. To qualify for next day delivery orders must be placed before 3pm Mon – Thur. Orders placed after 3pm Thursday will be dispatched Friday for Monday delivery, excluding Bank Holidays. The charge for this service is £6.00 plus VAT. This service is only available for products that are in stock.

Next Day Delivery By 12pm
The charge for delivery next day by 12pm is £12.50. Orders that qualify for next day delivery by 12pm must be placed before 3pm Mon-Thurs. This service is only available on products that are in stock.

Small order Items
We offer a small items delivery option on all small items (under 1kg) at a charge of £3.95 plus VAT. You will be given this option in the checkout if you qualify. Please allow 1-3 working days for this delivery option.

Timed U.K Deliveries
Please note that the cost of timed deliveries varies as follows:

Next Working Day Before noon £13.00 plus VAT on all orders
Saturday Morning

We can arrange for orders to be delivered on a Saturday morning.

This special service costs £20.00 plus VAT on all orders.





 

Worldwide Shipping
DHL is our courier of choice for international shipments. Delivery to your chosen country can be selected during the checkout process. Your delivery charge will be calculated based on the size, weight and destination of the products. All charges will be displayed clearly in the checkout process. If the country you require delivery to is not displayed please call +44 (0)1442 292929 or email sales@proav.co.uk for a shipping quote.

For all shipments outside of the EU a full commercial invoice will be included to help you in customs clearance. If you are required to pay duties you will receive a notification from DHL. Any duties can be settled via the On Demand Delivery service, meaning your delivery will not be delayed or held at customs.

Click & Collect
Never miss a delivery again with our click and collect service.

How it works?
1. Add products to your basket and head to the checkout as normal
2. Select Collect in store from the shipping options
3. Complete your purchase
4. You will receive a confirmation email to say we have your order and then a phone call or email to say your order is ready to collect
5. Collect your products from Proactive providing a copy of your order confirmation and a form of ID e.g. drivers license or passport.

All click & collect orders will be fulfilled from our Hemel Hempstead branch. For more info on how to find us click here.
Please note - We will call or e-mail to confirm when the order is ready to collect, this will be within 30 minutes of your order being placed and Collections can only take place during our working hours.



Returned Items
On occasions where goods are returned to us due to incorrect/incomplete address or having not been collected form the courier depot, you will be liable for the cost of sending them again.

Rest assured that we take great care when packing all orders and only use trusted carriers. All orders are sent with plenty of protective packing to ensure your goods remain in perfect condition. Wherever possible we recycle packaging and previously used boxes to minimize our environmental impact

*Please Note
  • A Next-day is defined as the next day once we have all items for your order in stock and available for dispatch.
  • A Next day delivery can on occasions be a 2 working day delivery service for some remote areas of Scotland & Wales.
  • Unfortunately deliveries can occasionally be delayed by severe weather conditions.    
  • In the unfortunate event of any delivery failure our liability is limited to reimbursement of the delivery charge only.