Standard Delivery -
We offer a standard mainland UK Delivery charge of £5.50 plus VAT on all orders. We use DHL for our deliveries.
Next Working Day Service*
Orders received before 15:00 will be dispatched the same day for next day delivery. In some instances it may be possible to ship orders received after 15:00 for next day delivery. If you have any questions about this service please contact us. Please note that weekends and bank holidays are excluded from the Next Working Day service.
If we do have difficulty in shipping your order for a next working day service we will promptly contact you to give you a confirmation for the delivery date.
Please note that Next Working day delivery to Northern Ireland can take up to 48 hours.
Small order Items -
We offer a small items delivery option on all small orders (under 1kg) at a charge of £3.95 plus VAT. You will be given this option in the checkout if you qualify. Please allow 1-3 working days for this delivery option.
Timed U.K Deliveries
Please note that the cost of timed deliveries varies as follows:
|Next Working Day Before noon||£12.50 plus VAT on all orders|
We can arrange for orders to be delivered on a Saturday morning.
This special service costs £20.00 plus VAT on all orders.
We can also arrange Sunday deliveries
Click & Collect -
Never miss a delivery again with our click and collect service.
How it works?
1. Add products to your basket and head to the checkout as normal
2. Select Collect in store from the shipping options
3. Complete your purchase
4. You will receive a confirmation email to say we have your order and then a phone call or email to say your order is ready to collect
5. Collect your products from Proactive providing a copy of your order confirmation and a form of ID e.g. drivers license or passport.
All click & collect orders will be fulfilled from our Hemel Hempstead branch. For more info on how to find us click here.
Please note - We will call or e-mail to confirm when the order is ready to collect, this will be witihn 30 minutes of your order being placed and Collections can only take place during our working hours.
Worldwide Shipping -
We can ship anywhere worldwide through any one of our trusted carriers. Delivery charges will apply and are dependant on the size, weight and destination of the products you have ordered. But you can rest assured our logistics department will work hard to find the best solution for you. All of your shipping costs will be calculated and shown separately in your shopping basket.
For all shipments outside of the EU a full commercial invoice will be included to help you in customs clearance. You will however be responsible for any customs or import duties levied once the goods reach your destination country.