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Proav JobsJobs at Proav

Proactive are an experienced international supplier of broadcast and professional video equipment. Our clients span the entire communications market and we owe this success to an outstanding team of people who share our passion for life-changing technology and the rewards it can bring.

As Proav grows we’re looking for more people who want to join our team and break into the very top of this remarkable sector. We’ve earned a powerful reputation for nurturing talent and fast-tracking aspiring and ambitious team members who value the opportunities and security offered by a brand that’s respected internationally - and puts its people first.

We’ve got a gift for recruiting, training and retaining the very best in the broadcast industry, so whether you’re considering starting out your career in the industry or continuing it, we want to hear from you!

Proav is an Equal Opportunities Employer.

Current positions

Technical Customer Service Agent- REF: 280939

An exciting opportunity for a Customer Service Agent to work in a busy department handling all post sales support. Proactive have expanded rapidly in recent years and we pride ourselves on providing excellent customer service. We are looking for a self motivated individual to operate in our service department and ensure we deliver the highest level of support to our clients.

Main Responsibilities:

  • Deliver the best possible customer service support
  • Develop processes and procedures to improve the customer service journey
  • Coordinating the day to day activities of the customer service department with our in house technician to ensure service delivery target response times and quality standards are met consistently
  • Assist the sales team to support after-sales management activities
  • Develop relationships with manufacturers service departments

Key Attributes:

  • At least 3 years experience in a customer service role
  • Able to work independently or as part of a team
  • Excellent written and verbal communication skills
  • Competent MS office user
  • Exposure to B2B customer service
  • An interest in cameras and technology would be useful

Job Type: Full-time

The role will be based at our head office in Hemel Hempstead.

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